Refund Policy

Introduction

At ConstantTone, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

We understand that there may be instances where a refund is necessary, and we have created this policy to ensure a fair and transparent process for all our customers.

Products and Services Covered

This refund policy applies to the following products and services purchased through the ConstantTone website:

• Digital art prints and merchandise
• Online art courses and educational materials
• Membership subscriptions
• Event tickets and workshops
• Consultancy services

Each category may have specific refund conditions as detailed in the relevant sections below.

Refund Eligibility

Physical Products

For physical products such as art prints, merchandise, and other tangible items:

• Products must be returned within 30 days of the delivery date
• Items must be in their original, unused condition with all packaging intact
• Products must include all original tags, certificates of authenticity, and accessories
• Custom-made or personalized items are generally not eligible for refunds unless defective
• Limited edition prints are only eligible for refunds if they arrive damaged or significantly different from their online representation

Digital Products

For digital products such as downloadable art, digital courses, and e-books:

• Due to the nature of digital products, refunds are generally only available before the product has been downloaded or accessed
• For digital courses, we offer a 14-day satisfaction guarantee from the date of purchase
• If you experience technical issues that prevent you from accessing the digital content, you may be eligible for a refund or replacement

Subscriptions

For membership subscriptions and recurring services:

• New subscriptions can be canceled within 14 days of purchase for a full refund
• After the initial 14-day period, you can cancel your subscription at any time to prevent future charges, but refunds will not be issued for the current billing period
• Annual subscriptions may be eligible for a prorated refund at our discretion

Events and Workshops

For event tickets and workshop registrations:

• Cancellations made 30 days or more before the event date are eligible for a full refund
• Cancellations made 15-29 days before the event are eligible for a 50% refund
• Cancellations made 14 days or less before the event are not eligible for a refund
• If an event is canceled or rescheduled by ConstantTone, you will be offered a full refund or the option to transfer your registration to the new date

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• Proof of purchase must be provided (order number, receipt, or confirmation email)
• Returns must be initiated within the specified timeframe for the product category
• Products must meet the eligibility criteria outlined above
• For physical products, the return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
• Digital products must not have been substantially downloaded, accessed, or used

Non-Refundable Items and Circumstances

The following items and circumstances are generally not eligible for refunds:

• Gift cards (except where required by law)
• Shipping and handling fees (unless the return is due to our error)
• Items marked as "final sale," "non-returnable," or "as is"
• Products that have been used, damaged, or altered after receipt
• Services that have been fully rendered
• Downloadable products that have been accessed or downloaded
• Customized or personalized items (unless defective)

Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] or through our Contact page
2. Provide your order number, the item(s) you wish to return, and the reason for your refund request
3. For physical products, our team will provide you with return instructions and a return authorization number
4. Ship the item back to us using a trackable shipping method to the address provided in the return instructions
5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
6. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within the timeframe specified below

Return Shipping

For physical product returns:

• The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.)
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items
• Return shipping address will be provided with your return authorization
• Original shipping costs are non-refundable unless the return is due to our error

Refund Timeframes

Once your return is received and inspected, we will process your refund according to the following timeframes:

• Approval time: We will notify you of your refund approval or rejection within 5 business days of receiving your returned item or refund request
• Processing time: Approved refunds will be processed within 3 business days of approval
• Credit card refunds: Credit will be applied to your original payment method within 5-10 business days, depending on your credit card company's policies
• Bank transfers: Bank transfer refunds may take 7-10 business days to appear in your account
• Digital product refunds: Refunds for eligible digital products will typically be processed within 3-5 business days
• Subscription cancellations: Subscription cancellations are processed immediately, but refunds (if eligible) may take 5-7 business days

Please note that delays may occur due to banking institutions or payment processors, which are beyond our control.

Exchanges

We are happy to exchange products in the following cases:

• The item received is defective or damaged
• You received an incorrect item
• You wish to exchange for a different size or color (where applicable)

To request an exchange, please follow the same process as a refund request but specify that you want an exchange rather than a refund. Include details of the replacement item you would like to receive.

Exchanges are subject to product availability. If the requested exchange item is unavailable, we may offer a refund or an alternative product.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of receiving the product
• Provide clear photos of the damage or defect
• We will arrange for a replacement or full refund (including original shipping costs)
• For damaged items, we may request that you return the item for inspection, with shipping costs covered by ConstantTone

We take pride in the quality of our products, and any manufacturing defects or shipping damage will be addressed promptly and to your satisfaction.

Special Circumstances

Promotional Items and Discounts

For items purchased with a promotional discount:

• Refunds will be issued for the actual amount paid, not the full retail price
• Items received as part of a promotion (e.g., "buy one, get one free") may affect the refund amount for returned items
• Free gifts with purchase must be returned along with the qualifying purchase if you request a refund

Force Majeure

In cases of events beyond our reasonable control (natural disasters, pandemics, etc.):

• For event cancellations, we will offer full refunds or the option to transfer to a rescheduled date
• For significant shipping delays, we will work with customers on a case-by-case basis to provide appropriate solutions

Contact Information

If you have any questions about our refund policy or would like to request a refund, please contact us using the following information:

We aim to respond to all refund inquiries within 2 business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.

Consumer Rights

This refund policy does not affect your statutory rights as a consumer. If you are located in the European Union, you have the right to cancel your purchase within 14 days without giving any reason under the Consumer Rights Directive.

Different countries and regions may have specific consumer protection laws that provide additional rights beyond what is outlined in this policy. If any provision of this policy conflicts with applicable law, that law will prevail.